The Practice Nurse is available Monday to Friday & on Saturday
(if the surgery is at Castletown). She deals with all immunisations,
routine BP checks, blood tests, new patient checks, contraceptive
pill checks and assists in the Diabetic clinic, in addition
to usual nursing duties.
One of the nurses is trained in Asthma management and runs
an assessment & follow up service for all asthmatics. She is
also qualified to take cervical smears. Please see her by appointment
except if it is an emergency.
The health visitor is based at the clinic at Janet's Corner
and can be contacted on 823623.
Repeat prescriptions: are done
daily except Saturdays using repeat cards. Please allow 48 hours
House calls: are made for people
who cannot come to the surgery, either due to their illness
or infirmity. If possible they should be requested by 10.30am.
Cervical smears: when making an
appointment please say it is for a smear, so slides etc can
Medicals: are done outside normal
surgery times by appointment. Fees are as recommended by the
BMA and are displayed in the surgery
Pregnancy Testing: now available,
ask at reception for details.
Out of Hours: MannDoc is situated
at Nobles Hospital and all telephone calls are directed to the
centre after hours. This service is for emergencies only.
Cancellations: Appointments are
at a premium therefore please give 24hrs notice for cancellations,
so your appointment can be used for emergencies.
Complaints: From time to time
wires get crossed! We are not deliberately trying to upset you!
Please air your complaint to the Practice Manager about an administrative
problem either verbally or in writing. Any complaints about
Medical management should be taken up with the appropriate Doctor
or nurse. Hopefully the majority of complaints can be settled
quickly and satisfactorily.